Shipping policy

1. Processing Time
All orders are processed within 1-2 business days. Please note that orders are not processed on weekends or public holidays.

2. Shipping Method and Delivery Time
We dispatch all orders using Evri (formerly Hermes). Once dispatched, orders are typically delivered within:

• UK Nationwide: Delivery within 3 working days from dispatch.

• International Orders: Delivery can take up to 12 working days, depending on the destination and customs processing times.

3. Shipping Costs
We offer FREE shipping on all orders within the United Kingdom. No additional shipping fees will be applied at checkout.

4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the Evri website.

5. Delays
While we aim for timely delivery, unexpected delays may occur due to weather, high demand, or other factors. If your order has not arrived within 14 working days, please contact us for assistance.

6. Missing or Damaged Packages
If your package is lost or arrives damaged, please contact us within 14 days of the expected delivery date at [your contact email]. We’ll work to resolve the issue promptly.